Testimonials

"Stephen Sutton and PPM have over the past 3 years been managing our home while we are abroad. On more occasions than I can count, Stephen has jumped the second an issue has arisen and never stopped until all is resolved. He is present, prompt, accurate, genuine and has the best advice and expertise in regard to home ownership, houses and contracting that we have every seen. He cares like it was his own. I've never doubted that our home has been in the best hands and we would not have been able to manage without him."
- Elaine M.

"I partnered with PPM for their support while my family was away from our home for a year. There are three aspects that I was very impressed with, and validated that I made the correct choice when selecting PPM. First, PPM had deep knowledge of the local rental market and the understanding of the Residential Tenancy Agreement. This provided insight for the necessary amendments added to the standard agreement. Secondly, PPM provided excellent insight in assisting us to select the proper tenant. They supported the selection process in vetting and validating that the information provided by the tenant was correct. They followed up on references and with previous neighbours to ensure there were no red flags. Thirdly, Stephen provided an exceptional level of customer service. He made himself available and went the extra mile to ensure that things were done right the first time. My experience with PPM has truly provided a peace-of-mind, knowing that our home is in good hands while we are away."
- Don L.

"Personal Property Management have been managing my vacant house for 6 months. Their level of service and attention to detail has far exceeded my expectations. Communication is excellent and I have no hesitation in recommending their services."
- Luke P.

"Every time we go away on vacation we hire Stephen and PPM to look after our home. We have been extremely happy with the personal service. We have a peace of mind and that is what you want when you are away.
Thank you Stephen!"
- Linda C.

"In 2014/15 we met Stephen and hired him when we went away for 3 months to Florida. He was great and made us feel so comfortable. We are using him again this year as well as friends of ours that we also referred. Peace of mind and security. Thank you Stephen"
- Howard R.

"The last thing I want to do on vacation is worry about our home we left behind. Stephen and PPM give us Peace Of Mind knowing that our home is taken care of while we are away. An investment with PPM is worth the peace of mind while away."
- Michael V.

"Stephen Sutton of Personal Property Management planned and supervised extensive renovations to our condominium in downtown Burlington. The work was performed to a very high standard and was completed on time and on budget. Thanks to Stephen’s great knowledge of building suppliers, the cost of the project was made entirely reasonable. We also appreciated his meticulous attention to detail. It is worth adding that our condo neighbours told us that the workers on the renovations were polite and helpful and that they tried hard to minimize any inconvenience to people in the building.
We were delighted with the outcome, and very grateful to Stephen and PPM for all that they did. We are really enjoying living here!"
- Judy and David G.

"We had a number of operational and facilities issues and we approached PPM for their input and management skills. Stephen addressed our issues and he almost immediately got involved and directed a large number of items over and above what we had requested. The end result was a stream lined communications system, operational facilities planner created in an effort to increase equipment life expectancy and to reduce downtime as well as a number of ideas for our short and long term capital projects. Stephen and PPM were always there when they committed, they are reliable and he is as straight as they come. The most important skill though is that he takes his responsibility extremely personally. Thanks Stephen"
- Jesse A.

"Stephen goes above and beyond when it comes to customer service. We have used his services a number of times in the past 2 years, and are always pleased with the end result."
- Michael M.

"Stephen and his PPM Team have helped us renovate 3 of our bathrooms. Two of which were done while we were on vacation. Stephen has met and exceeded our expectations with quality workmanship built on time and on budget!  Thanks Stephen for a job well done. Your professionalism and courtesy to our family was most appreciated. We will definitely work together again."
- Gord R.

"I have no hesitation to recommend PPM and Stephen for any kind of property management project. I have sent him to friends who needed his services and they have constantly thanked me for the realistic integrity he brings to a project. He delivered everything and more. He is my go to guy for any property management service."
- Dwayne W.

"I know we are all busy and I have wanted to reach out to you many times, however life happens! I am so happy that we crossed paths when we did. The project you created for me/helped me to create, was not only what I needed but was above my expectations. You helped me to feel comfortable about the work but also took the time to have me understand the many options and took the time explain the work beforehand. I wasn't sure I wanted it done but my family needed it. I look at the before and I think. Wow! How did I ever live like that!
You took the time to allow me to know you not only as a professional but also as human being. I felt respected and you listened to me. Face to face and not treated like just a potential customer.
All my best!"
- Angela C.

"Stephen is the best! We completely trust him and PPM to look after our home while we are away on vacation. Trust me you will not be disappointed."
- Linda C.

"Honest, efficient, thorough and reasonable. Stephen takes care of our tenants like they are his own. He watches our home and offers us suggestions all the time on how we can better protect our assets. Going away this winter with PPM on duty takes all of the worry off of us as snowbirds and means family and friends don’t have to worry either. Thank you so very much."
- Fernando and Andrea V.

"If you need a well experienced, knowledge able and dedicated property manager for your investments or own home, Stephen at Personal Property Management is the one source we highly recommend. The service we receive is dedicated to our needs, and Stephen listens to what we want and responds with cost effective solutions which exceed our expectations all the time."
- Michael B.